VPN Instructions
Reader empathy is a powerful thing. Fundamentally, help has to be helpful at its very core. It has to be something you could pick up and use right away. Below are two IT documents I improved. Since this help document was aimed at an employee like me, and I found it confusing, I thought I’d take a crack at improving the document so it can be more helpful for a wider audience.
Original Document (PDF) | Edited Document (PDF)
Hi. I'm Jolie. 